Of course, there are differences, most obviously in scale. Yes, one is physical, and the other is digital – but they're not so different as you think. As any commuter will tell you, they go down far more often than Reddit or Netflix.
Yet despite that, services like WhatsApp run smoothly almost without exception.Ĭompare other networks, like road or rail. If you can't, I'll tell you: it's incredibly hard. Imagine how hard it is keeping a system that's used by more than a quarter of the world's population, available at the touch of a button. Haugen was due to urge the same Senate subcommittee on Tuesday to regulate the company, which she plans to liken to tobacco companies that for decades denied that smoking damaged health, according to prepared testimony seen by Reuters.Technology correspondent a service like WhatsApp goes down, everyone is shocked. On Sunday, Frances Haugen, who worked as a product manager on the civic misinformation team at Facebook, revealed that she was the whistleblower who provided documents underpinning a recent Wall Street Journal investigation and a US Senate hearing last week on Instagram’s harm to teen girls. A similar outage at cloud company Akamai Technologies Inc took down multiple websites in July. The error message on Facebook’s webpage suggested an error in the Domain Name System (DNS), which allows web addresses to take users to their destinations. Soon after the outage started, Facebook acknowledged users were having trouble accessing its apps but did not provide any specifics about the nature of the problem or say how many users were affected. Access started to return around 5:45 pm ET. Past downtime at internet companies has had little long-term affect on their revenue growth, however.įacebook’s services, including consumer apps such as Instagram, workplace tools it sells to businesses and internal programs, went dark noon Eastern time (1600 GMT). ad revenue per hour during the outage, according to estimates from ad measurement firm Standard Media Index. Inside a Facebook group for ad buyers, one member wisecracked after service returned that “lots of people searched today ‘how to run Google ads for clients.’” Facebook, which is the world’s largest seller of online ads after Google, was losing about $545,000 in U.S. In one of the day’s most popular tweets, video streaming company Netflix shared a meme from its new hit show “Squid Game” captioned “When Instagram & Facebook are down,” that showed a person labeled “Twitter” holding up a character on the verge of falling labeled “everyone.” Twitter on Monday reported higher-than-normal usage, which led to some issues in people accessing posts and direct messages. “Facebook basically locked its keys in its car,” tweeted Jonathan Zittrain, director of Harvard’s Berkman Klein Center for Internet & Society. “To every small and large business, family, and individual who depends on us, I’m sorry,” Facebook Chief Technology Officer Mike Schroepfer tweeted, adding that it “may take some time to get to 100%.” Shares rose about half a percent in after-hours trade following resumption of service. The outage was the second blow to the social media giant in as many days after a whistleblower on Sunday accused the company of repeatedly prioritizing profit over clamping down on hate speech and misinformation.Īs the world flocked to competing apps such as Twitter and TikTok, shares of Facebook fell 4.9%, their biggest daily drop since last November, amid a broader selloff in technology stocks on Monday. The Facebook outage is the largest ever tracked by web monitoring group Downdetector. “We want to make clear at this time we believe the root cause of this outage was a faulty configuration change,” Facebook said in the blog. Security experts have said an inadvertent mistake or sabotage by an insider were both plausible.Īlso read: Facebook, Instagram, WhatsApp reconnecting after nearly six-hour outage The failures of internal communication tools and other resources that depend on that same network in order to work compounded the error, the employees said.
Several Facebook employees who declined to be named had told Reuters earlier that they believed that the outage was caused by an internal mistake in how internet traffic is routed to its systems. The company in a late Monday blog post did not specify who executed the configuration change and whether it was planned.
Facebook Inc blamed a “faulty configuration change” for a nearly six-hour outage on Monday that prevented the company’s 3.5 billion users from accessing its social media and messaging services such as WhatsApp, Instagram, and Messenger.
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